Orders ship within 2-3 business days, pending product availability.
You will receive an email notification with tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please don't hesitate to contact us.
Please note, we do not ship on weekends or holidays. Orders completed after 2 pm EST on Fridays will ship the following Monday.
Cerena offers free shipping on all orders in the domestic United States.
At Cerena, we stand behind our products 100%. In fact, we’re so convinced you’ll appreciate the benefits, we offer a 30 day zero hassle return policy. If you're not satisfied within the first 30 days, contact us and we’ll exchange or refund your purchase.
It's that simple.
If you purchased our product through a Cerena distributor or retailer, go to the original purchase location for a potential return or exchange.
Cerena is not responsible for any lost, stolen, or damaged packages during transit.
We sympathize with your situation and are happy to help direct you towards a solution, but we cannot guarantee resolution with the postal carrier. The tracking number can be used by you to locate any missing parcels.